SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Safe2u (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://safe2u.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This time the batteries were not inserted into the remote. Apparently a crisis. And so everything works
It works perfectly and fulfills its task, shipping very fast.
Ordered 13.04 received 07.05 in Rostov-on-Don. Corresponds to the description. I didn't try it.
It came in pompous boxes, but everything is whole. The batteries are not included, in the source 4 AA battery, in the remote control 1 2032. Meters with 4 works, it works a little late, so that when you open the door there was a time before the siren. As further will show only exploitation.
Came quickly. everything works. good store.
Fire! Put, work perfectly! I recommend to buy!⭐⭐⭐⭐⭐
Everything works OK
I bought it for the cottage, so as not to go "all kinds of" specifically on the site. Batteries put new. But the response distance is maximum 2-3 meters... And it is necessary to be in front of the sensor. The response time is also not very good. .. You need to stand there for a minute and see... If you pass by, no reaction. In general, for a closed room will do. For the site, not that.
All norms. Recommend
Ordered on April 15, received on May 15. The box was slightly crushed, but there is no damage to the product. Batteries are not included. After connecting, I will remove additionally.
In general, a cool toy. Count on full protection is not worth it, more protection from a fool.
From the moment of order to delivery it was just over a month. The packaging is quite simple-a "branded" cardboard box in a Post postal bag. Despite this, even the box remained whole. The equipment corresponds to the declared. The device itself is done well enough. Parts of the body and device and remote controls do not move relative to each other. The plastic is quite durable. The functions in it perform. There were no problems in communicating with the store.
The device is excellent! It believes as it should! The truth declared on the site Decibel is not, but the volume is excellent! The box was pinched, but everything is inside... Recommend!
Excellent thing muffles strongly, itself scared! I just want to wish that the store put the battery, then go look for... and so well done!!
It came quickly. Not yet.
All fine. Quick delivery.
Received out of time, due to transport. Like the description, communication with the excellent store, lack of proof, recommended seller.
The eagle is loud
works as it should
Slightly less than a month to Moscow. The siren is deafening! It's all working. No! Not in the key chains, not in the signal.
Not working properly.
It came quickly, but the device itself is small not Ale, the glass does not work at all, and the range is several meters